Commercial International Bank (CIB) Egypt announced the official launch of its Mobile Banking application, packed with the latest features that revolutionise its customers’ banking experience.
“The mobile device has become an essential part of our lives, as it has become a tool for customers to interact with and acquire their goods and services. Therefore, it has become an imperative for financial service providers, such as CIB Egypt, to bring the bank to the customer,” said Mohamed Farag, CIB Egypt chief digital officer and head of global transaction services.
He added that as people’s lives become busier, they will not only rely on their smartphones and mobile devices, but will demand an easy and intuitive customer experience that will help them reach their goal in the least amount of time, as they are on the move or while sitting from the comfort of their homes 24 hours around the clock.
In this regard, CIB Mobile Banking has been developed to include several digital banking services to satisfy its customers’ needs, including easy access to view all bank accounts, credit cards, deposits and loans, transactions between own accounts and/or other accounts inside or outside CIB in just a few clicks.
The new application allows CIB customers to request a cheque book, control and change supplementary card limits, and report a lost/stolen card immediately through a few simple steps, in addition to many other services that the customers will discover once they download the mobile application.
The new Mobile Banking app also provides many services to non-CIB customers, including free access to the foreign exchange rates. They can also locate all CIB Egypt branches and ATMs through the integrated maps and Augmented Reality feature, in addition to easily contacting the bank, whether via email, customer service, or social media pages.